Carolyn's cool-headed crisis management skills first developed as a headstrong schoolgirl managing classrooms of unruly imaginary students in her parents' basement in Canada.

With more than 25 years of marketing experience, Carolyn's unusually broad career spans the client and agency side and includes both advertising and direct marketing disciplines. In the early 90’s, Carolyn successfully launched a Toronto office for Cohn & Wells, and then went on to build California-based 360 Group into a preeminent full-service direct response agency. Prior to that, she established a strong direct response foundation while with Ogilvy & Mather Direct, and honed her advertising knowledge with stints at DDB Needham, Chiat/Day and client-side at Bank of America and 1st Nationwide Bank.